Because customers’ needs are evolving as they try to get more and more done on the web. Searching for answers and waiting for email replies isn’t sufficient to meet their most urgent needs.

The web does help customers with an enormous degree of self service, to seek out merchandise and make progress on their own. But when information or answers are needed, immediate conversations can make all the difference. Answer the right questions and “move on to close more sales.”

• Internet users cited poor, slow or nonexistent customer service options
  as the number one reason they do not buy online.

• 75% of web sites are simply abandoned, mid-process, even with full
  shopping carts, which suggests a huge opportunity to boost online sales
  at the point of purchase.

• Studies show that live customer service can cut shopping cart abandonment rates by 10% to 45% because company representatives can walk customers through problems or immediately answer questions.

• Customers who asked for help and received it during the sales cycle spent
  from 10% to 50% more on their Web purchases.

• Live voice interactions can increase buyer loyalty and produce more
  enduring customer relationships.

iTalkSystems has many advantages over Toll Free numbers:

• Ease of use with an immediate, "Talk Live Now!" button available instead of interrupting the sales process by stopping to physically dial the phone
  or write the number down.

• Easier to track costs due to our flat rate per call billing.

• Higher response rate by having an immediate "Talk Live Now!" button at all points of customer / web page contact.

• Uses local phone numbers instead of a toll free number.

• Optimizes call handling time (28% reduction in call handle time vs.
  traditional inbound 800 call)

iTalkSystems adds value throughout your sales process:

• Voice enabled eMail campaign.

• Voice enabled ad banner.

• Immediate answers to customer questions.

• Pre-sales customer assistance critical for closing.

• Other One-to-One customer building opportunities.